Privacy Policy (Summary and Clear)

Christian Castillejo Arcos, with address in Alanís, Sevilla (Spain). You can contact us at hola@silvestra.es for any matter related to your privacy.

We collect the minimum necessary data (Name, Address, Email, Phone) only for:

• Process and send your order: We need to give your address and phone to the courier company so the package reaches you.
• Billing: To comply with our legal obligations and taxes.
• Customer Service: To resolve questions about your shipment.
• Communications (Only if you accept): If you subscribe to our newsletter, we will use your email to send you news. You can unsubscribe at any time.

We do not sell your data to anyone. Never. We only share it with third parties essential to provide you with the service:

• Transport companies (to deliver your package).
• Online store platform (to process the order).
• Accounting/Administration (to comply with tax authorities).

You have total control over your information. At any time you can write to us at hola@silvestra.es to:

• Know what data we have about you.
• Request that we correct them if they are wrong.
• Request that we delete them (as long as we do not have the legal obligation to keep them, such as an invoice).